If you have followed all the steps above and still can't find your migrated mail, you can attempted to restore any deleted items. If you have transitioned to Office 365, you should only see options for Account Administration, Google Apps (this may not always be present), and Office 365.To check whether your account has been moved to Office 365, follow the steps below: Verify that your account has actually been migrated to Office 365. Verify if the address you are missing is on this list. There will be a list of all addresses that you have consolidated.Once your account loads, click Office 365 and choose Email Addresses from the drop down menu.If you do not see the account you want to manage or are placed into your NetID account, review the following document: Wisc Account Administration site - Logging in. Log in to the Wisc Account Administration site with your NetID credentials. If you consolidated multiple email accounts and you do not see mail from all of your accounts, verify that your accounts were actually consolidated.įor example, you might only see mail from NetID account (e.g., and not your departmental accounts (e.g., To verify that your accounts were actually consolidated: This is especially important if it's possible that you moved mail or folders before your migration completed. Verify you have looked through ALL of the folders you see. If the account is configured as an Exchange account and it appears to be located on the server, check that location in Outlook on the web.
If it does, note the location (both folder and whether it is saved on the server or in local folders) and the configuration settings (POP, IMAP, or Exchange). If you use a desktop or mobile client, verify whether or not the mail appears there. When opening your UW-Madison Office 365 account, you should see the UW crest at the top of your screen:
#OFFICE 365 CONTACTS DISAPPEARING PASSWORD#
Then, enter your NetID and password on the NetID login screen. To access your UW-Madison Office 365 account via Outlook on the web, you need to use the following URL: Verify you are signing into the Outlook on the web with your NetID and password, not a personal Microsoft, Outlook, or Hotmail account. Depending on your client, this can be either a button along the menu ribbon, an option in the File menu, or an option when right-clicking on the folders themselves. For desktop clients, folders will need to be manually refreshed. For Outlook on the web, just log out and then log back in. Sometimes if you log into Outlook on the web or configure your client(s) before your migration is complete, your view becomes cached. Then log back into Outlook on the web and reopen clients. Close any desktop client(s) that you have configured. If you still don't see your migrated mail, follow the steps below to troubleshoot potential problems: If your migration appears to have completed and you still can't find your migrated mail, review the additional troubleshooting steps below.Ĭan't find your migrated mail in Outlook on the web? Find out why If you don't see your migrated mail or you only see some of it, your migration might still be in progress.Ĭontact your migration partner or local IT staff to verify the status of your migration. If you consolidated multiple email accounts as a part of your migration to Office 365, you will see a folder like this for each email account you consolidated.
Within this folder list, you should see each folder from your old account - including folders like Inbox and Sent.
Click the arrow next to that folder to see all subfolders. Within your folder list, you should see a folder name that is your email address. Once your folder list has been expanded, select More Log in to Outlook on the web with your NetID and passwordĬlick on the arrow next to Folders on the left-hand side of your screen to expand your folders list, as shown below: Can't find your migrated mail in Outlook on the web - find out whyįind your migrated mail in Outlook on the webįollow the steps below to locate your migrated mail in Outlook on the web:.Find your migrated mail in Outlook on the web.Before you contact the DoIT Help Desk and tell them that your old email was not migrated, make sure you review the information within this doc to verify the contents of these folders within your Office 365 account: Remember, when you migrate to Office 365, your email data (including all folders) will be transferred to your new Office 365 account and placed within a new folder (labeled as your email address).
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